Notes from the field.

And how to stop being an easy target, from someone who’s been burned enough times to know the signs. Here’s a question I was…

Then May hit. We dropped from 19 cleaners down to 13. And not because anyone did anything wrong. One was moving. One had health…

In an industry where nobody comes back, five of my former team members asked to return in about three years. Here’s what that taught…

And here’s the part people don’t want to hear: no circle is better than a toxic circle. Yes, you might feel lonely for a…

I say it so often I should put it on a shirt and call it my uniform. Here’s what it actually means, and why…

That little voice starts way in the back, and then it slowly creeps forward and turns into a raging monster, especially when I’m already…

I almost skipped my walk tonight. I am so glad I didn’t, because a teenager at the park reminded me what leadership actually looks…

I heard someone explain that nervousness and excitement are actually the exact same feeling. The only difference is the outcome you are expecting. When…

If you have seen The Bear, you know the fork episode. Richie, who is rough around the edges and spends most of the show…