Notes from the field.

Three or four owners have asked me the same thing this month. Every time, it turned out not to be a training problem. Over…

For seven and a half years I didn’t have any. Then I got some the fastest way possible, which was also the wrongest way…

My son handed my own words back to me without even knowing he was doing it. Here’s the lesson, for parenting and for business.…

The other night I talked about the five people you surround yourself with. Tonight, let’s talk about the most important one: the person you…

And how to stop being an easy target, from someone who’s been burned enough times to know the signs. Here’s a question I was…

Then May hit. We dropped from 19 cleaners down to 13. And not because anyone did anything wrong. One was moving. One had health…

In an industry where nobody comes back, five of my former team members asked to return in about three years. Here’s what that taught…

And here’s the part people don’t want to hear: no circle is better than a toxic circle. Yes, you might feel lonely for a…

I say it so often I should put it on a shirt and call it my uniform. Here’s what it actually means, and why…

That little voice starts way in the back, and then it slowly creeps forward and turns into a raging monster, especially when I’m already…