Notes from the field.

You handed it off months ago and it’s still on your plate. Usually that’s not a hiring problem.

Time served is not a qualification. Why we promote the wrong people for the right reasons, and what to do instead.

Everybody says yes to this. Here is the harder version of the question, and why the feedback dries up right when you need it…

Every time I hit a goal, the goalpost moves. Here is why that is a fast road to burnout, and the measurement that actually…

I do not want your clients. I mean that as a good thing, and give me a minute to explain why. The other day…

I asked myself a question on my walk the other night. Am I the problem? And the honest answer, more often than I would…

When you can actually afford to hire, why the rule of thumb is only a starting point, and how to start buying back your…

A late dinner, a pile of excuses, and a reminder that what you do with feedback, good and bad, is pretty much the whole…

The lie so many owners tell themselves, and the truer word for what they are actually feeling. “I’m so sorry. I’m just so lazy.”…

When the schedule gets thin, the easy move is to cut hours. Here’s why we do the opposite, and what one technician said this…