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The Kid With the Water Bottle
I almost skipped my walk tonight. I am so glad I didn’t, because a teenager at the park reminded me what leadership actually looks…
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I’m Doing It Scared
I heard someone explain that nervousness and excitement are actually the exact same feeling. The only difference is the outcome you are expecting. When…
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“Nobody Wants to Work Anymore.” I Used to Say It Too.
A lawn care guy at the bank reminded me of exactly who I used to be.
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It’s Not Just Cleaning
If you have seen The Bear, you know the fork episode. Richie, who is rough around the edges and spends most of the show…
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Sorry Means Nothing. Changed Actions Mean Everything.
My oldest said it to my youngest when they were nine and three. It has run our house ever since, and it might be…
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“Might Need It” and “Definitely Need It” Are Two Different Things
A phone call about a campsite turned into the clearest customer-service lesson I have had in a while.
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Grab the Lead Rein
What a cowboy, a scared kid, and a very windy mountain taught me about training new hires.
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A Tale of Two Hosts
We stayed at two vacation rentals back to back on our trip, and the difference between the two people running them taught me more…
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Who Are You Taking Business Advice From?
Confidence is not the same as being right, especially online. Here is the advice that nearly made me yell at my phone, and how…
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For a Long Time, I Didn’t Think I Could Reach “Success” Just Being a House Cleaner
For a long time, I didn’t think I could reach “success” just being a house cleaner. I believed success required a shinier title or…
The blog
Notes from the field.
Practical thoughts on running a cleaning business: pricing, hiring, systems, and the lessons that actually moved the needle.