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Sorry Means Nothing. Changed Actions Mean Everything.
My oldest said it to my youngest when they were nine and three. It has run our house ever since, and it might be…
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“Might Need It” and “Definitely Need It” Are Two Different Things
A phone call about a campsite turned into the clearest customer-service lesson I have had in a while.
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Grab the Lead Rein
What a cowboy, a scared kid, and a very windy mountain taught me about training new hires.
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A Tale of Two Hosts
We stayed at two vacation rentals back to back on our trip, and the difference between the two people running them taught me more…
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Who Are You Taking Business Advice From?
Confidence is not the same as being right, especially online. Here is the advice that nearly made me yell at my phone, and how…
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For a Long Time, I Didn’t Think I Could Reach “Success” Just Being a House Cleaner
For a long time, I didn’t think I could reach “success” just being a house cleaner. I believed success required a shinier title or…
The blog
Notes from the field.
Practical thoughts on running a cleaning business: pricing, hiring, systems, and the lessons that actually moved the needle.